Return Policy
Welcome to our Return Policy page. At Brown Floors, we strive to provide the best products and services to our customers. In this section, you will find all the information you need regarding our return policy.
Frequently Asked Questions
What is the typical condition of a returned floor, and are there any specific signs of wear and tear that would make a return unacceptable?
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some products may be non-returnable, such as custom-made items.
How long does a customer typically have to return flooring after purchase?
We offer a 30-day return policy for all products purchased from Brown Floors. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange.
What are the most common reasons customers return flooring?
While we strive for customer satisfaction, common reasons for returns include incorrect orders, color mismatches, or ordering excess material. Please ensure you carefully review your order before finalizing your purchase.
Are there any costs associated with returning flooring, such as restocking fees or return shipping?
If you would like to initiate a return, please contact our customer service team. They will provide you with a return authorization and instructions on how to return the item. Once we receive the returned item, we will process your refund or exchange.
Have Questions?
Have questions about our return policy or need help with a return? Our friendly customer service team is ready to assist you—feel free to reach out anytime!